Intro
If you’re in the market for a new pair of glasses, chances are you’ve come across Glasses.com. But before you make a purchase, it’s important to do your research. That’s why we’re here to shed some light on the truth behind the poor ratings and reviews of Glasses.com. So, if you’re wondering if Glasses.com is worth it or just another scam, keep reading this Glasses.com Review to find out.
Overall
Summary
If you have vision insurance and are looking to purchase designer frames, Glasses.com is a reliable option. They have a wide selection of popular brands like Ray-Ban and Oakley and also provide a flexible 60-day return policy. However, their customer service may not be very helpful if you require assistance.
Pros and Cons
Pros
- Most Popular Brands
- 60-Day Return Period
- Accepts Insurance
Cons
- More Expensive Than Most
- Pricey Lens Options
- Poor Customer Service
About Glasses.com
Glasses.com is a leading provider of designer eyewear and prescription lenses available online. Since its establishment in 2011, the company has aimed to offer global shoppers access to top brands, stylish options, and high-quality lenses at affordable prices.
The team behind Glasses.com understands that eyewear is more than just a vision correction tool; it is a reflection of personal style and identity. With an extensive selection of brands like Ray-Ban, Oakley, and Versace, the online store caters to diverse preferences.
In our Glasses.com review, we discovered that the company manufactures its lenses in a state-of-the-art lab, utilizing the same materials used by doctors. By eliminating intermediaries and producing their lenses, Glasses.com ensures affordable, precise, and rapid prescription lens creation.
Glasses.com offers a wide range of lenses to suit various prescriptions and budgets. The popular Value CR-39® lenses are ideal for standard glasses-wearers, while their Impact Resistant lenses are perfect for children and sports activities. Additionally, the company provides High-Prescription lenses, as well as Multifocal and Progressive lenses.
In collaboration with LensCrafters, Glasses.com offers free frame adjustments to all customers. With nearly 1000 LensCrafters stores nationwide, customers can visit any location, present their Glasses.com receipt, and receive complimentary adjustments or fittings.
Easy-To-Use
Glasses.com provides an easy-to-use online shopping experience for customers. The website is user-friendly and provides ample information to assist both new and returning shoppers in finding the perfect frames and prescription lenses. Each style in the online catalog is presented clearly, with additional details about the brand and current trends.
Vision insurance is welcomed and accepted.
One of the notable advantages of shopping for eyewear on Glasses.com is their acceptance of a wide range of vision insurance plans. They are in-network for plans from EyeMed, Davis Vision, Humana, DeltaVision, and more. By enabling direct payment with vision benefits, Glasses.com facilitates the utilization of annual glasses allowances for eligible customers.
100% Satisfaction Guarantee
Their primary goal is to provide customers with an exceptional buying experience. They strive to make the process of purchasing glasses, lenses, and sunglasses online enjoyable, easy, and convenient. In line with this commitment, they offer a 60-day full refund policy, along with a 1-year warranty against manufacturing defects for all frames. Additionally, within the first year, customers can avail of a 50% discount on frames in case of damage to their glasses or sunglasses.
Our Glasses.com Review
Glasses.com Lens Quality: 4/5
Glasses.com takes pride in using top-quality materials to manufacture their lenses, ensuring affordability and precision. The standard high-clarity CR-39 Plus lenses, popular among everyday glasses wearers, feature scratch-resistant coatings, no-glare properties, and 100% UV protection. For active individuals, especially children, Glasses.com recommends upgrading to polycarbonate lenses for high-impact resistance. Additionally, they offer the CleanShield™ Elite No Glare lens upgrade, providing benefits such as reduced smudging, easier cleaning, and increased lens lifespan.
During our Glasses.com review, we found that the lenses matched our prescriptions accurately, and they remained scratch-resistant throughout the initial 15-day trial period. Previous customers have also expressed satisfaction with the quality of lenses provided by Glasses.com.
Glasses.com Frame Quality: 5/5
Glasses.com offers customers a wide selection of renowned fashion brands, guaranteeing authenticity and superior quality. Shoppers can refine their search by choosing between plastic and metal frames. Metal frames are commonly made of titanium or steel, with titanium frames being noticeably lighter. Plastic frames, particularly acetate frames, dominate the eyewear industry due to their durability, flexibility, and wearer comfort. Acetate frames provide a broad range of transparency levels, rich colors, and finishes.
Both the prescription glasses and sunglasses we ordered from Glasses.com for this review were made from acetate. We found that both pairs felt lightweight and provided a comfortable fit without compromising on durability. Customers, like us, have been impressed by the frame quality offered by Glasses.com.
Glasses.com Style & Choice: 5/5
The company boasts an extensive selection of frames from top designer brands, catering to men, women, and children. With styles ranging from classic to geek to cat eye, available in various materials and colors, every shopper can find their perfect pair of frames.
During our exploration of the online catalog, we narrowed down our choices to three frames for prescription lenses and two pairs of sunglasses. Utilizing the Virtual Try-On feature, which may no longer be available, we eventually selected a stylish pair of Ralph Lauren frames for prescription glasses and classic Ray-Ban aviator sunglasses.
We were highly impressed by the wide range of designer names and options available on Glasses.com.
Glasses.com Customer Service: 2.5/5
Glasses.com offers a user-friendly website where customers can easily find the desired brand and type of frame. The catalog provides a simple browsing experience, with clear displays of styles and brands. However, while we personally had a positive experience with our glasses purchase, it appears that the company’s customer service has declined in recent years.
Issues such as difficulty in contacting customer service (limited to email or chat), problems with order placement, delayed deliveries, and being charged for items that take a long time to arrive have raised concerns among customers. It is important to exercise caution in such situations.
While Glasses.com can be a suitable option for utilizing vision benefits without the need for reimbursement, the convenience may be outweighed by the potential challenges if additional assistance is required.
Glasses.com Cost: 4/5
In our Glasses.com review, we found that they are not the most affordable online eyewear store. However, they do offer discounts on major designer brands. Frame prices range from approximately $70 to $400, with free lenses included for frames priced above $160.
Our total cost for a pair of glasses and sunglasses amounted to $334, including prescription lenses for the Ralph Lauren distance glasses. It is a reasonable price for designer frames, but it should be noted that there is still a certain markup, particularly when using insurance.
Glasses.com Review Summary
Glasses.com stands out for its extensive selection of designer frames and sunglasses, being an in-network retailer for numerous vision plans. Customers can conveniently use their vision benefits without the hassle of reimbursement associated with out-of-network opticals.
However, recent customer reviews have highlighted significant issues with their customer service. Reports of unresponsiveness and incompetence in handling service-related matters raise concerns. Considering this, if you prioritize better service and designer brands, we recommend exploring GlassesUSA.com as an alternative. The above is our glasses.com review, thank you for reading, I believe it will be helpful to you.
