Warby Parker FAQs

We often receive inquiries about potential savings when buying glasses from Warby Parker. Many individuals seek affordable and stylish eyewear options. Based on my expertise, I have found that the average consumer can save at least $100 compared to purchasing a similar pair from most traditional optical shops.

Let me illustrate this with a personal experience. During my last visit to the optometrist for an eye exam, I explored their latest frame collection. To my surprise, the least expensive option for the pair I desired to wear was priced at $300, and that was solely for the frames themselves!

In contrast, the majority of Warby Parker eyeglasses, including prescription lenses (single-vision), are priced between $95 and $145.

If you do not have insurance, you have multiple payment options at your disposal. Warby Parker accepts credit or debit cards, including Flexible Spending Accounts (FSAs), and also offers the convenience of Apple Pay. Additionally, you can take advantage of Affirm to make three interest-free installment payments.

While Warby Parker does not typically provide discount or promo codes, they do have an ongoing 15% discount when you purchase two pairs of prescription glasses. Furthermore, if you are a first-time buyer, you can enjoy a 15% discount on contact lenses.

If you’re wondering about one of the best features of Warby Parker, it’s undoubtedly their Home Try-On program. This program allows you to select up to five pairs of frames from their diverse collection. They will be shipped to your home free of charge, giving you five days to try them out.

Once you’ve tested the frames, you can return them using the prepaid return label. Simply inform Warby Parker of the glasses you’d like to order. If none of the frames suit your preferences, you won’t be held responsible for any charges.

Absolutely! Warby Parker provides free shipping not only to the U.S. but also to Canada, Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses.

To ensure a smooth process, Warby Parker asks for your credit or debit card details in case the glasses are not returned after the trial period.

While the trial itself is free, it does come with a limited duration.

Additionally, if the returned frames are damaged, the card on file will be charged the full price for each outstanding or damaged frame.

The charge amounts to $85.50 per acetate frame and $130.50 per titanium frame, which reflects the full retail price of frames without prescription lenses.

Most frames available on the Warby Parker website can be selected for the Home Try-On program. To ensure you choose from frames that can be sent to you for the free trial, make sure to enable the “Available for Home Try-On” option.

If you happen to live near one of their stores, you can also visit and inquire about frames that may not be available online but are present in-store.

Absolutely! Warby Parker provides a virtual try-on option, allowing you to try on any frame directly from their website on your smartphone. Each product page offers this feature.

For users with an iPhone X or a newer model, Warby Parker has an exceptionally well-rated iOS app that enhances the virtual try-on experience even further. It leverages augmented reality (AR) and face-mapping technologies, but it is exclusive to iPhone users.

This feature seamlessly simulates the try-on experience, enabling you to switch between different colors or variations of the frame’s width if it comes in multiple options.

Absolutely! As long as the specific frame/color combination you desire is available (please note that sometimes inventory is limited, leading to temporary unavailability), you can choose multiple colors of the same frame for your free trial order.

You can only have one active 5-pair trial at a time. If you wish to try another set of five frames, you’ll need to either return your first set or place an order based on that set before another trial is sent to you.

Typically, it takes approximately five business days from the time you place your order through the Home Try-On program to receive the frames. The 5-day trial period commences upon package delivery.

To facilitate the return process, Warby Parker includes a prepaid return label in the package. Simply pack the frames and drop them off in the mail once you have completed the trial period.

Yes, Warby Parker provides in-person, thorough eye examinations at specific retail locations. The price for an eye exam and obtaining a prescription for glasses ranges from $85 to $95, depending on the store’s location. In certain stores, they collaborate with independent eye doctors, causing the price to potentially differ.

The usual price for a contact lens fitting is typically in the range of $140-$170. However, not all places provide this service for people trying contact lenses for the first time. It is advisable to check with the nearest location to find out if they offer contact lens fittings for first-time wearers.

Warby Parker does offer a virtual vision test, which can be taken by downloading their app on an iPhone. The test involves answering some questions and then taking a simple vision test on your phone. The results will be reviewed by a doctor who will either renew your prescription for $15 or advise you to schedule an in-person eye exam.

Yes, Warby Parker accepts UnitedHealthcare, EyeMed, Guardian Vision, BCBS FEP Vision, Spectera, and Davis Vision as in-network providers. If you have any other vision plans, you will need to request out-of-network benefits.

Don’t forget, you can also utilize FSA/HSA funds to cover the expenses of eye exams.

Warby Parker accepts various vision insurance plans such as UnitedHealthcare, Spectera, BCBS FEP Vision, EyeMed, CareFirst, Guardian Vision, and Davis Vision plans. However, for VSP and other plans not listed, you can still submit your receipt and an out-of-network claim form to your insurance company if you have out-of-network benefits. This applies to both prescription eyeglasses or sunglasses and eye exams. Simply choose your provider and either log in or download the necessary claim form.

Certainly! You have the option to use your FSA or HSA to buy Warby Parker prescription eyewear, including prescription sunglasses and progressive lenses. This also applies to covering the cost of eye exams. It’s important that your FSA/HSA card is associated with a major credit card such as Visa, Mastercard, Discover, or American Express.

If you wish to utilize your FSA or HSA to cover only a portion of your purchase and use another credit card for the remaining amount, please contact Warby Parker at 888.492.7297. Their customer service is available Monday to Friday, from 9 a.m. to 9 p.m. ET.

To complete your order, you should have a recent eyeglass prescription and know your pupillary distance (PD), which is the measurement between your pupils. If you are unsure of your PD, there are various techniques to determine it. It is advisable to consult your optician during your eye examination to obtain this information.

Warby Parker offers glasses in different sizes. Most people can find a good fit with their medium-width frames, but they also offer their most popular frames in 5 different widths, ranging from very narrow to very wide. If you want to see frames in your preferred size, you can use the “Fit” filter.

Furthermore, they have glasses specifically designed for individuals with low nose bridges or high cheekbones, known as low-bridge fit glasses or Asian-fit glasses.

The frame measurements for each product can be found on the respective product page. These measurements are listed as three numbers. The first number indicates the width of one lens in millimeters, the second number refers to the width of the bridge, and the third number represents the length of one of the temple arms. You can also find these measurements on the inner arm of your current glasses as well as on all Warby Parker glasses.

If you live near a Warby Parker retail location, you can visit the store, and they will provide free adjustments to ensure your glasses fit properly. If you don’t have a store nearby, you can have your glasses adjusted by any optical shop, and Warby Parker will reimburse you up to $50 for the adjustment cost. If you are still not satisfied with your purchase, you can return the glasses for a full refund within 30 days.

Indeed, every set of Warby Parker eyeglasses is accompanied by a sturdy protective case and a cloth specifically designed for cleaning lenses.

Yes, Warby Parker sells contact lenses from various brands such as Acuvue Oasys, Biofinity, Air Optix, and their own line called Scout. You can order them directly from their website, provided you have a valid contact lens prescription.

If you wish to return contact lenses, you can do so within 30 days if they are unopened and in their original box. Additionally, if the contacts are defective or arrive damaged, you can request a refund or exchange within 30 days of receipt.

Warby Parker offers a 30-day exchange/return policy for eyeglasses and sunglasses. This policy allows you to wear your new glasses for an entire month to decide if you want to keep them. If you’re unsatisfied, you can return them within 30 days of receiving them for a full refund. Warby Parker covers the return shipping and ensures a quick and hassle-free refund process.

Yes, Warby Parker offers a 6-month scratch-free lens warranty for their glasses. If your lenses get scratched within 6 months of purchase, they will replace them along with the frame, free of charge. Additionally, if you are not satisfied with your new glasses due to scratches, messed-up hinges, or any other reasons, you can request a full refund or exchange within 30 days.

If you need a lens replacement and you are beyond the 6-month warranty period, Warby Parker provides a one-time lens replacement discount of $50. This discount can be applied towards a new pair of glasses or sunglasses. It is also applicable if your prescription changes. To set up a lens replacement, you can contact Warby Parker via phone, live chat, or email them at help@warbyparker.com.

The shipping time for Warby Parker glasses depends on various factors including the type of eyewear ordered, the accuracy of your prescription and pupillary distance (PD), and the timing of your order placement. On average, most people can expect their glasses to arrive within approximately one and a half to two weeks. If you require faster shipping, there is an expedited shipping option available for an additional $25 at checkout, which cuts the wait time in half.

You have the option to purchase Warby Parker frames online through their website or iOS app. They provide shipping services to various locations, including the U.S., Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. Moreover, they offer international shipping to customers in Canada. Warby Parker is continuously expanding its retail store presence, with multiple locations across the United States and Canada.

Absolutely! Warby Parker allows you to try on glasses in their retail stores and make the purchase right there. Alternatively, you can also opt for their Home Try-On program, where you can try on frames at home and then proceed with the purchase online. They provide the flexibility for customers to choose any combination of these options based on their preference.