Zenni Optical FAQs

The cost of a pair of single-vision prescription glasses from Zenni Optical typically ranges from $15 to $25, depending on the frame and lens options you choose. They offer frames at incredibly low prices starting from $6.95, going up to $45.95, with various options in between.

You will receive standard 1.50 or 1.57-index lenses without any extra charges, but if you want special coatings such as anti-glare or anti-fog, you will need to pay an additional fee.

Absolutely! Despite offering some of the most affordable glasses in the market, Zenni provides additional discounts. They offer 10% off on orders for active military members/spouses and veterans, first responders/medical professionals, students, and teachers. If you don’t fall into any of those categories, you can still enjoy a 10% discount by signing up for their newsletter.

No, Zenni Optical does not accept vision insurance. However, if you are eligible for out-of-network reimbursement benefits, you can pay for your glasses using an FSA or HSA account debit/credit card and obtain an itemized receipt to submit to your insurance provider.

Yes, Zenni Optical accepts payment directly from FSAs or HSAs. You can easily use your FSA/HSA debit card to pay for your prescription glasses or sunglasses. Alternatively, you can pay with a regular credit card and request an itemized receipt for reimbursement. Remember that FSA funds do not rollover at the end of each year, so utilizing them for backup prescription glasses or eyewear care accessories like cleaning cloths, lens sprays, or repair kits is a wise choice.

Zenni Optical offers various payment options, such as Visa, Amex, Mastercard, and Discover credit cards. They also accept Amazon Pay, PayPal Express, and FSA/HSA account cards as payment methods.

To place an order for prescription glasses at Zenni, you will need the following:

1. A valid glasses prescription from your eye doctor or optometrist. Note that contact lens prescriptions are not valid for this purpose.
2. Your pupillary distance (PD), which is the distance between your pupils measured in millimeters. This measurement allows Zenni to ensure that you’re looking through the optical center of each lens. It’s best to obtain this measurement during your eye exam. Alternatively, you can measure it yourself.

While it’s preferable to have an up-to-date, unexpired prescription, you can still order prescription glasses from Zenni even if your prescription has expired. As long as you enter the appropriate values into the fields when placing your order, you can proceed with your purchase.

After selecting a frame, you will be asked to decide on the type of prescription for your lenses. You have the option to choose from Single for either distance or reading, Bifocal, or Progressive lenses. Furthermore, you will be required to enter your pupillary distance (PD) as mentioned earlier. Below that, refer to your prescription and input the necessary values to fix your vision.

To determine if a frame will fit you, check the inside of the temple arms of your current glasses. You will find three numbers, such as 52 18 135. These measurements correspond to the lens width (52), bridge width (18), and temple arm length (135) in millimeters.

The frame measurements for each product can be found in the Details section beneath the image on the product page. If your current frame specifications are within 2-3mm of these measurements, the new frame should fit you comfortably. You can also check their suggestions on frame size and measurements for more information.

Zenni Optical has the capability to cater to a wide range of prescription strengths. They are capable of filling prescriptions that range from -20.00 (for nearsighted individuals) to +12.00 (for farsighted individuals) in single-vision lenses. Moreover, they can also address astigmatism if it is specified in your prescription.

Zenni Optical does not provide a home trial service similar to other stores. Nevertheless, they offer a virtual try-on feature that permits you to project a frame onto your face. By using the camera on your laptop or mobile device, you can employ this feature to visualize how the frame will appear on you.

Zenni Optical exclusively accepts orders online through their website or app. Orders cannot be placed over the phone. If you encounter any difficulties entering your prescription, need assistance in selecting a frame, or have questions regarding the lens type, you can reach out to them through various channels.

They can be contacted at (800) 211-2105, through their 24/7 live chat support, or via email at service@zennioptical.com. Additionally, you can visit their help page for further information.

For orders within the U.S. (all 50 states), Canada, and U.S. Territories, standard shipping is available at a cost of $4.95. Delivery typically takes between 7-14 business days.

If you prefer faster delivery, you can upgrade to express shipping for $18.95, which usually takes 5-10 business days. Zenni occasionally runs promotions for free shipping, but it is not available as a standard option.

No, Zenni does not provide overnight shipping. However, they have launched a new service known as Fast Frame that enables you to get single-vision prescription glasses in 3-5 business days. This service is only available for a limited range of glasses, and the cost of the frame already includes the expedited delivery fee.

Yes, Zenni Optical ships to all U.S. Territories as well as several major foreign countries. Here is a list of some of the countries they ship to:

Zenni offers a 30-day return policy if you decide that you do not want the glasses you ordered. In such cases, you are responsible for the return shipping costs. You have two options for reimbursement: you can either receive 100% store credit or a 50% refund to your initial form of payment.

If there is a manufacturing defect, you can return the glasses for inspection within the first 30 days of receipt. If Zenni confirms a manufacturing error, they will remake the glasses at no additional charge.

Zenni Optical provides a diverse range of eyeglasses and sunglasses in various shapes, materials, sizes, and colors. They offer an extensive collection that consists of frames with full rims, semi-rimless designs, and rimless styles.

Additionally, they cater to different needs by offering safety glasses, sports glasses, goggles, and even glasses specifically designed for children.

Zenni provides a variety of lens options to choose from. The standard options, which come at no extra cost, are the CR-39 1.50-index lens or the 1.57 mid-index lens. These lenses are suitable for lower prescription strengths and work well with full-rim plastic or metal frames.

For stronger prescriptions, Zenni offers higher-index lenses that are thinner and lighter. The 1.61-index lens is 20% thinner than CR-39, the 1.67-index lens is 30% thinner, and the 1.74-index lens is up to 40% thinner.

Moreover, Zenni also provides impact-resistant lenses, which are perfect for kids’ glasses or sports glasses. If you need more information about the available lens options, you can consult their lens guide.

Absolutely! Zenni provides Blokz lenses, which effectively block blue-light and can be worn throughout the day indoors as well as outdoors. When making your lens selections, you have the option to add Blokz lenses for an extra fee (beginning at $16.95). These lenses offer blue-light defense without the presence of a yellowish hue.

Zenni offers glasses with Transitions® lenses, which are also referred to as photochromic lenses. These special lenses darken in the presence of sunlight and become clear again when you are indoors or not directly exposed to sunlight.

Yes, Zenni offers an option to select “Frame Only” when choosing your lens type. This allows you to purchase glasses without lenses. They also provide non-prescription lenses if you prefer to have lenses in your glasses but without any specific prescription.